I’ve learned to look out for the red flags that may indicate someone will be a bad guest, I’ve learned what policies to outline in order to communicate my expectations for guests, and unfortunately along the way, I’ve let my heart become a little less trusting in the process. Some of this is called wisdom, some of it is cynicism, but regardless, I have developed a motto that I seek to operate by: “Treat every guest as a new guest.”
Read MoreIt’s all about your tone! Be sure you go almost overboard with the excitement in your written voice. Think about the fact that your business won’t survive without their patronage. Think about what it’s like to be in their shoes after a long day of traveling and speak to them in a way that shows empathy. You may not be an excitable person, but exclamation points in your text will greatly emphasize the warmth of your tone. We all know how it feels to receive a reply of “Ok.” versus “Ok!” I
Read MoreYour potential guests want more than a good deal on a place to stay, they want to have an experience they can't have anywhere else. They want to have their eyes opened to other people's sense of style and personality. What feature or features are you offering your guests?
Read MoreTN License #526
